Refund policy

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

To be eligible for a return, however, your item must be in the same condition that you received it, unused and with tags and in its original packaging if applicable. You’ll also need the receipt or proof of purchase. Return shipping costs are at your own expense.

To start a return, please contact us at sv@vietorandco.com, stating your

• name
• ordernumber
• the product you would like to return and
• name and bankaccount you would like to be reimbursed on

Or use this form.

If your return is accepted, returns can to be sent to the following address: 

Viëtor & Co, Hagestraat 51, 2011 CT, Haarlem, the Netherlands.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Damage and other issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.